Jimmy Conlon is best friends with his mob boss Shawn Maguire. The situation changes when Shawn hires contract shooters to kill Michael, Jimmy's estranged son. Stars Liam Neeson (2015).

After an infamous accountant set to testify against the mob is kidnapped, Ellis gets an urgent call from an old friend to help get him back; Chief Li tells Max and Ellis they're on thin ice.

Infomercials.

Infomercials.

Infomercials.

Leading The Way.

Charles Stanley.

The Incredible Journey.

Leading The Way.

Charles Stanley.

Key Of David.

Turning Point.

Andrew Zimmern visits Oklahoma City to explore the local cuisine. He tastes prime T-Bone steaks, beef bone-infused pho and fried fruit pies.

Guy Fieri has a sandwich extravaganza with awesome brisket au jus in Indianapolis, tender barbacoa in California and pastrami pizza in San Antonio.

In Talkeetna, Alaska, the three remaining teams scavenge for a local favourite, chaga mushrooms. Tyler Florence is forced to give some harsh feedback.

Joe sees some unusual cars, but when a customer arrives with a '63 Rambler wagon and says do whatever you want, Joe decides to go to town with a radical custom job.

Noah turns his lead fabricator, Scott, loose on a 1962 Chrysler 300.

Highlights of the 2026 NASCAR O'Reilly series featuring 4 x O'Reilly Series winner and Kiwi, Shane Van Gisbergen at selected events.

Highlights of the 2026 NASCAR Cup Series as we follow 6 x Cup event winner and Kiwi, Shane van Gisbergen for his third season.

Highlights of the 2026 NASCAR Cup Series as we follow 6 x Cup event winner and Kiwi, Shane van Gisbergen for his third season.

All the action from the 2026 MotoGP World Championship with the biggest names lining up on the best bikes including Kiwi Cormac Buchanan.

All the action from the 2026 MotoGP World Championship with the biggest names lining up on the best bikes including Kiwi Cormac Buchanan.

The Dirty 7 gear up for war as Heavy D and Team Diesel Brothers come to town. The Diesel Brothers' MegaTrucks and fierce racers are radical opponents.

Fred celebrates his 78th birthday by diving for gold. Kayla's crew is on a hot streak, but their luck runs out as tensions between crew members reach a boiling point.

ThreeNews presents comprehensive coverage of global and local news.

When monster waves lash Bondi, new team members Boo and trainee Lachie must tackle the dangerous conditions to complete a mass rescue.

It's the second last Commitment Ceremony, and some are already locking in plans for life outside the experiment. But there is one blindside that will leave the room speechless.

Nearly 5,000 years after he was bestowed with the almighty powers of the Egyptian gods, Black Adam is free and ready to unleash his form of justice on the modern world. Stars Dwayne Johnson (2022).

Nearly 5,000 years after he was bestowed with the almighty powers of the Egyptian gods, Black Adam is free and ready to unleash his form of justice on the modern world. Stars Dwayne Johnson (2022).

The sensational disappearance of two influencers who travel the country posting their van life adventures has Tess and Matt tracing their trail on an epic road trip.

The sensational disappearance of two influencers who travel the country posting their van life adventures has Tess and Matt tracing their trail on an epic road trip.

Guy Fieri has a sandwich extravaganza with awesome brisket au jus in Indianapolis, tender barbacoa in California and pastrami pizza in San Antonio.

Guy Fieri has a sandwich extravaganza with awesome brisket au jus in Indianapolis, tender barbacoa in California and pastrami pizza in San Antonio.

Infomercials.

Infomercials.

Infomercials.

Infomercials.

Eve finds herself alone on a buck hunt while Jane and Atz Sr. seek elk on a one-on-one hunt.

Noah invents an ingenious device to rid their homesite of moles. Billy gives daughter Rain major responsibility as barn construction goes full bore at the ranch.

The Raneys give a masterclass on rebuilding from scratch In Northern California.

Infomercials.

After finding out the gender of their unborn child, Lea's enthusiasm prompts Shaun to make an effort to be a more supportive partner.

Spencer is determined to finally tell Aria what she has found out about Ezra, but Emily and Hanna are worried about what it could do to their friend.

It's the second last Commitment Ceremony, and some are already locking in plans for life outside the experiment. But there is one blindside that will leave the room speechless.

The Real Housewives of Beverly Hills.

Clients who love the ocean ask Lucas to remodel their new home's tiny pool by the Gulf of Mexico.

Clients who love the ocean ask Lucas to remodel their new home's tiny pool by the Gulf of Mexico.

A family faces a hot market to find the perfect retreat in the exciting beach community of Gulf Shores, Alabama.

A family faces a hot market to find the perfect retreat in the exciting beach community of Gulf Shores, Alabama.

A Texas couple braves the rainy weather to find the perfect island in Fiji for their first vacation in a decade.

A Texas couple braves the rainy weather to find the perfect island in Fiji for their first vacation in a decade.

Two Utah newlyweds are setting up shop in a remote Costa Rican city with a plan to start a yoga retreat together.ÿ.

A California family moves to Uvita, Costa Rica, chasing a jungle-retreat dream and a holistic healing business, but with no steady income, their paradise plans may strain their budget.

ThreeNews presents comprehensive coverage of global and local news.

As we enter the final stages, Homestays Week has arrived! Over two big nights, our couples will get a glimpse of what their relationships could look like beyond the experiment.

After three customs officers are killed in a cargo heist, the team turns to OA's former Army buddy Clay to uncover if the crime was an inside job.

After three customs officers are killed in a cargo heist, the team turns to OA's former Army buddy Clay to uncover if the crime was an inside job.

The task force clashes with local law enforcement in Virginia while investigating a suspected serial killer in the area; Remy pushes Abby to take the next step.

The task force clashes with local law enforcement in Virginia while investigating a suspected serial killer in the area; Remy pushes Abby to take the next step.

The Real Housewives of Beverly Hills.

The Real Housewives of Beverly Hills.

Buddy makes a mermaid cake for an aquarium hosting 'mermaids' who swim in the tanks. Plus, Mauro makes a law-abiding cake for a police pal.

Buddy makes a mermaid cake for an aquarium hosting 'mermaids' who swim in the tanks. Plus, Mauro makes a law-abiding cake for a police pal.

A Texas couple braves the rainy weather to find the perfect island in Fiji for their first vacation in a decade.

A Texas couple braves the rainy weather to find the perfect island in Fiji for their first vacation in a decade.

Infomercials.

Infomercials.

Infomercials.

Infomercials.

Otto and Charlotte travel to Switzerland to see where the Kilcher family started.

Ami prepares for a critical medical check-up, but Billy has concerns about progress on the homestead while they're away. A rogue bear destroys Bam's new beehives.

The Raneys use all-new ingenuity to make a decrepit Idaho family's cabin livable.

Infomercials.

After a political protest turns violent, the team races to save two young gunshot victims.

Not knowing what is true or who to trust, Aria goes looking for answers, not wanting to believe this latest revelation to be true.

As we enter the final stages, Homestays Week has arrived! Over two big nights, our couples will get a glimpse of what their relationships could look like beyond the experiment.

Capt. Jason introduces anonymous guest feedback cards and the crew celebrates a record-breaking tip. During a crew night out, personal tensions bubble to the surface.

Lucas Congdon transforms a neglected backyard into a wonderland with a waterslide and party space.

After years of saving, a tight-knit family is ready to carve out their own slice of paradise in Sunset Beach, North Carolina.

A Fijian native and his friend look for an island where they can create a boutique resort.

A young couple feels their house is owning them in New York and decides to relocate to Mexico City.ÿ.

American newlyweds fall in love with Mexico City during a vacation and decide to relocate; he wants a view in a downtown high-rise, and she wants a neighborhood vibe that reminds her of home.

ThreeNews presents comprehensive coverage of global and local news.

Homestay Week continues as our couples get a taste of life outside the experiment. But as they see what their partners natural environment looks like, tough questions will arise.

After Hen is fired, Chimney struggles with the fallout and its impact on the team. Meanwhile, a new AI call-center assistant causes chaos, forcing the 118 to step in.

After Hen is fired, Chimney struggles with the fallout and its impact on the team. Meanwhile, a new AI call-center assistant causes chaos, forcing the 118 to step in.

When Violet, a psychiatric patient, escapes her facility, Jason and Mike are shocked to find a letter from Jason and Nikki's daughter Sidney among her belongings.

When Violet, a psychiatric patient, escapes her facility, Jason and Mike are shocked to find a letter from Jason and Nikki's daughter Sidney among her belongings.

Capt. Jason introduces anonymous guest feedback cards and the crew celebrates a record-breaking tip. During a crew night out, personal tensions bubble to the surface.

Capt. Jason introduces anonymous guest feedback cards and the crew celebrates a record-breaking tip. During a crew night out, personal tensions bubble to the surface.

David searches California's Central Valley to find a peaceful place for a single man so he can host guests, settle down and maybe start a family.

David searches California's Central Valley to find a peaceful place for a single man so he can host guests, settle down and maybe start a family.

A Fijian native and his friend look for an island where they can create a boutique resort.

A Fijian native and his friend look for an island where they can create a boutique resort.

Infomercials.

Infomercials.

Infomercials.

Infomercials.

Atz Sr.'s pioneer spirit leads him to an abandoned barge and Jane travels to remote Adak Island.

Barn construction is all hands on deck, but someone isn't pulling their weight. The family confronts Bam when he pays more attention to his own projects.

The Raneys rescue a couple whose failing Arizona homestead is threatened by a monsoon.

Infomercials.

Shaun struggles with his role as Lea's partner after complications arise with the pregnancy and his instincts as a medical professional kick in.

Emily tries to make sense of a heartbreaking situation. Hanna begins a new search after being confronted by Detective Holbrook and Lieutenant Tanner with a possible new lead in Alison's case.

Homestay Week continues as our couples get a taste of life outside the experiment. But as they see what their partners natural environment looks like, tough questions will arise.

Southern Charm.

The competitors go overboard with gloriously gluttonous food, from fried appetisers to gummy cinnamon roll desserts.

A military family hopes to provide the same beach life for their kids as they had growing up and search for their first home in Gulf Breeze, Florida.

A couple from New Jersey looks to set up a new vacation compound on the islands of Georgian Bay.

A New Yorker fell in love on a business trip to Mexico, and now they're closing the distance with a home in Mexico City.

With their kids grown, a couple leaves Vancouver to start a catamaran business in Tamarindo, Costa Rica, choosing between a beachfront view and a lush jungle paradise.

ThreeNews presents comprehensive coverage of global and local news.

It's the second last Dinner Party of this years experiment. While some couples are thriving, tensions rise when others air their concerns, and a shock debate divides the table.

MAFS: After The Dinner Party.

Rudy must decide whether to make an argument he can win or to expose the truth.

Rudy must decide whether to make an argument he can win or to expose the truth.

Southern Charm.

Southern Charm.

A couple from New Jersey looks to set up a new vacation compound on the islands of Georgian Bay.

A couple from New Jersey looks to set up a new vacation compound on the islands of Georgian Bay.

A military family hopes to provide the same beach life for their kids as they had growing up and search for their first home in Gulf Breeze, Florida.

Infomercials.

Infomercials.

Infomercials.

Otto and Charlotte defend against the homestead's first predator attacks while Atz Lee and Jane travel to Lake Louise to catch massive lake trout.

The Wolfpack braces for a looming wildfire that threatens completion of the barn. Ami and Billy return with an important health update.

The Raneys visit a wind-ravaged homestead on the brink of total collapse In the Smoky Mountains.

Infomercials.

Dr. Claire Brown and the team must face hard truths about what lines they are willing to cross when one of Claire's idols becomes her patient.

Believing that Mrs DiLaurentis knows more about Ali and the night she went missing, the girls decide to help out at her charity bridal fashion show to gain access to her house to search for answers.

It's the second last Dinner Party of this years experiment. While some couples are thriving, tensions rise when others air their concerns, and a shock debate divides the table.

The women land in Scotland for a luxe escape, but tartan, tears and emotional takedowns soon follow.

Brian Malarkey asks the chefs to make fancy romantic dinners in 30 minutes with only shop ingredients and no ovens, fryers or stoves.

A traveling nurse searches for a waterfront retreat in nostalgic Myrtle Beach, South Carolina.

A Vancouver family of four hunts for a vacation island with spectacular views of Georgian Bay for under $2 million.

A life-long New Yorker nervously trades her beloved hometown for her boyfriend's native Australia.

After reuniting in Vietnam, Canadian siblings explore Hoi An for a fresh start, but their plans derail as sibling rivalry flares and they can't agree on anything else.

ThreeNews presents comprehensive coverage of global and local news.

It's Christmas on Bondi Beach & the lifeguards patience is being tested by beachgoers. Will Trainee Tommy be able to wrangle a highly venomous sea snake before it does any damage?

NZ's longest running comedy show is back for its 18th season of absolute hilarity. Hosted by Jeremy Corbett. Guests: Paul Ego, Josh Thomson, Hayley Sproull, Liv McKenzie & more.

The boys become jewellers, pose as surf teachers, and are forced to be mean in a talent show.

Frankie unravels as the clinic spirals into chaos, and harsh truths erupt as she finally faces up to her sister.

Steph and Nat seek alternative support at a Rainbow Family community group and end up hosting their new, free spirited friend who introduces some unexpected, flirty competition between them.

Melissa's hospital visit threatens to expose their fake pregnancy, leaving Henry to navigate the tricky situation.

The women land in Scotland for a luxe escape, but tartan, tears and emotional takedowns soon follow.

Realising they need other people, Gemma and Malcolm go on a quest to find normal friends.

Infomercials.

Infomercials.

Infomercials.

Atz Sr. searches for a remote spot to anchor his floating homestead on the Yuletide with the help of Mike and Scott.

The Wolfpack races to complete the first major build of their new ranch. The Brown family adds a new member as Noah walks down the aisle to become the first married Brown.

The Raneys put their ingenuity to the test on a homestead In Hawaii that was destroyed by 20-foot-thick lava flow.

Infomercials.

Host Sunny Anderson welcomes seven bakers to the competition. They attempt to impress the judges with their jellybean-inspired pop art pastry tarts.

Tamara transforms a water-damaged French Provincial into a modern-day chateau in Leawood, Kansas.

A couple asks Lucas to transform their pool into a resort-style pool with an old-world Mexico vibe.

Tarek and Christina get a quick flip in an up-and-coming neighbourhood in Garden Grove, CA.

Kim's fierce loyalty to her husband becomes a source of conflict while on a trip to Chicago. Kourtney struggles with anxiety in the aftermath of her breakup.

Four Australian teams face four seasoned LEGO Masters teams from around the world. Teams are challenged to build a LEGO model strong enough to break through a sheet of ice.

A Texas couple with Hawaiian roots searches for the Caribbean island home of their dreams off the coast of Belize.

A fitness entrepreneur and his showbiz wife are leaving their hectic LA lives to pursue a business venture in Tulum, Mexico.

A family of five moves to Zurich for Mom's job, but balancing her need for a short commute with Dad's wish for classic Swiss charm proves tough in one of the world's priciest cities.

ThreeNews presents comprehensive coverage of global and local news.

In soaring temperatures, the rescue crew discovers a toddler locked inside an overheating car. And, a group of swimmers gets caught in a rip and dragged off-shore.

An eleven-year-old orphan learns he's a wizard and begins life at Hogwarts, where magic and danger await. Stars Daniel Radcliffe (2001).

NZ's longest running comedy show is back for its 18th season of absolute hilarity. Hosted by Jeremy Corbett. Guests: Paul Ego, Josh Thomson, Hayley Sproull, Liv McKenzie & more.

NZ's longest running comedy show is back for its 18th season of absolute hilarity. Hosted by Jeremy Corbett. Guests: Paul Ego, Josh Thomson, Hayley Sproull, Liv McKenzie & more.

A Florida woman is shot in her vacation rental, and the hunt for her killer connects back to a murdered Minnesota farmer. Clues point to a doting grandmother living a double life.

A Florida woman is shot in her vacation rental, and the hunt for her killer connects back to a murdered Minnesota farmer. Clues point to a doting grandmother living a double life.

Strand and the 126 race to the rescue when a woman is trapped In her mobile house; Owen has a run-in with former nemesis Sgt. O'Brien; Tommy asks Grace for dating advice.

Strand and the 126 race to the rescue when a woman is trapped In her mobile house; Owen has a run-in with former nemesis Sgt. O'Brien; Tommy asks Grace for dating advice.

Infomercials.

Infomercials.

Infomercials.

Infomercials.

Charles Stanley.

Infomercials.

Infomercials.

The chefs must grill a dish to parking lot perfection. Then, they're challenged to make a feel-better meal, and the final challenge is all about the herbs.

Trainers get two rescued sea lions ready for eye surgery. Meanwhile, intelligent giant octopus, Ophelia, needs attention and the team head to the Bahamas.

David helps a couple who won a million dollars on a scratcher find a well-appointed condo with a huge kitchen near Fort Lauderdale in Florida.

Jesse Palmer cools off with refreshing ice cream sandwiches in bright summer designs! Then, the bakers to turn a classic treat into a high-end frozen dessert.

Kamohai and Tristyn expand their business to the Big Island with a reno in Kailua-Kona, but tensions rise as a new contractor doesn't show up to work.

Jonathan and Drew help Gwyneth Paltrow turn her assistant's dated condo into a stylish home. They transform its awkward layout into a dream space.

Andrew explores the cuisine of Martha's Vineyard, the island community off the coast of Cape Cod. He finds lobster rolls, swordfish steaks and stuffed quahogs.

Budget Battlers brings home reno dreams to life on a budget! Jack and Shae spend their lives helping others, but when their house was flooded, they lost everything. Now the community gives back.

The trekkers enter the final stretch of their journey, and the prize money is tantalisingly close. But a bombshell rule change throws everything up in the air..

Crabs and Innovation. The Connor family are fisher folk who believe in sustainable future fisheries and exploring new opportunities. In this case, King Crabs; a new fishery with huge potential.

ThreeNews presents comprehensive coverage of global and local news.

The summer holidays bring locals and holidaymakers down to Bondi In their thousands, including a whole family of inexperienced swimmers who find themselves In trouble.

Despite a house-elf's warning, Harry returns to Hogwarts, where a series of petrifications spark a chilling mystery. Stars Daniel Radcliffe (2002).

U.S. Marshal Samuel Gerard and his team of Marshals are assigned to track down Sheridan, who has been accused of a double-murder. Stars Tommy Lee Jones (1998).

Max and Ellis go behind-the-scenes of a long-running vampire TV show when a stalker sends cryptic death threats to the cast. Max opens up to Ellis about her mom.

Infomercials.

Infomercials.

Infomercials.

Infomercials.

Leading The Way.

Charles Stanley.

The Incredible Journey.

Leading The Way.

Charles Stanley.

Key Of David.

Turning Point.

Andrew Zimmern explores the neighbourhoods that make Chicago a culinary treasure trove. He finds handcrafted burgers and street-style tacos.

Guy Fieri grabs fistfuls of flavour at a Mediterranean spot in California, a beachy bistro in New Jersey and an Argentine joint in Indianapolis.

The final two teams go head-to-head in Fairbanks, Alaska, where intense challenges test both food trucks. Which team will win the grand prize of $50,000.

The Martins face the physics conundrum of trying to fit a 6'5' former football player into the cab of a 1967 Chevy C10. Plus, they customise the interior and exterior.

Paul Teutul Sr. and Jr. return to build world-class custom motorcycles, rebuild their pre-eminent bike brands and grow a lasting father-and-son relationship.

Highlights of the 2026 NASCAR O'Reilly series featuring 4 x O'Reilly Series winner and Kiwi, Shane Van Gisbergen at selected events.

Highlights of the 2026 NASCAR Cup Series as we follow 6 x Cup event winner and Kiwi, Shane van Gisbergen for his third season.

All the action from the 2026 MotoGP World Championship with the biggest names lining up on the best bikes including Kiwi Cormac Buchanan.

The Dirty 7 face more challenges in their season opener. The Southern 7 pushes the guys to the edge and Pete faces his hardest race yet after wrecking his truck.

In a bid to rescue his season, Dustin plans a daring double dive to get gold. Meanwhile, Kayla's crew struggles to adapt after losing a crew member.

ThreeNews presents comprehensive coverage of global and local news.

It is the end of a long season for the lifeguards, who reflect on their time on Oz's busiest beach.

It's the final commitment ceremony of the experiment, and after two months of marriage, tonight marks the last time our couples will come face to face with the experts.

A grieving mother becomes a substitute teacher at an elite school after her daughter dies in the Christchurch quakes, where she finds neglected students and steps in to guide and inspire them.

Tess and Sunny's relationship is put to the ultimate test when Tess reveals she knows who Sunny really is; Sunny must face her deepest fear and relive the crime that sent her into hiding.

A man sees a woman being dragged down the street against her will. Another man is visiting his girlfriend at work on Valentine's Day when a robber leaps onto the counter.

Infomercials.

Infomercials.

Infomercials.

Otto and Elvin fight a raging coal fire on Kilcher Beach while Jane and Charlotte take a girls' day.

The Raneys convert an old barn into a commercial fishing kitchen. But when Marty is forced to quarantine, Matt and Misty make a golden discovery.

Infomercials.

Host Sunny Anderson challenges the remaining six bakers to create Easter candy-inspired bonnets. Which competitor will fail to impress and be sent home.

Tamara renovates a 1908 Shirtwaist home that was abandoned by the previous renovator.

It's the final commitment ceremony of the experiment, and after two months of marriage, tonight marks the last time our couples will come face to face with the experts.

Kim plans a trip to New York for her husband's appearance on SNL to show Kourtney how far Scott has come as a family man.

Teams are put together in groups of four to design and build the exterior of a real life go kart before taking them to the track for an adrenaline fuelled race to the finish line.

A recently engaged couple looks to trade in their busy city life for a home in the North Carolina resort town of Carolina Beach.

Island Expert Chris Krolow searches for the world's most private island where he can open a luxury boutique resort.

A New Zealand man is giving up life as a professional cricket player and moving to Rotterdam, Netherlands.

After a period of personal loss, a man seeks a fresh start in Samara, Costa Rica, hoping the mix of beach and jungle will help him heal as he looks for new friends and new adventures.

ThreeNews presents comprehensive coverage of global and local news.

Bondi is under attack from blue bottle jellyfish. Then, lifeguards share a wave with the world's most remarkable surfer, blind man Derek Rabelo.

The unforgettable Final Test is back, and this season the experts have upped the anti like never before - removing choice. All participants will meet with their alternate matches.

A slain assistant U.S. attorney leads the team to an airline whistleblower scandal-and a race to stop terrorists from crashing multiple commercial planes.

The task force investigates a series of deadly fires involving the descendants of those who caused the infamous 1985 MOVE bombing in Philadelphia; Nina's sister turns to her in a time of need.

The Real Housewives of Beverly Hills.

Buddy is tasked an odd request - baking a South African biltong cake! Meanwhile, the team works on music box-themed cake that gets them dancing.

Island Expert Chris Krolow searches for the world's most private island where he can open a luxury boutique resort.

Infomercials.

Infomercials.

Infomercials.

Otto builds custom transport for his newborn calves with predators closing in on the bay.

Misty and Matt find themselves alone on a critical rescue of Alaskan homesteaders ill from dirty water and stuck in a crumbling cabin.

Infomercials.

Sunny Anderson asks the five remaining bakers to make a trio of whoopie pies. Who will impress the judges and who will be kicked out of the competition.

Tamara revives a neoclassical Colonial by updating the kitchen, parlour and breakfast nook while preserving its historic charm.

The unforgettable Final Test is back, and this season the experts have upped the anti like never before - removing choice. All participants will meet with their alternate matches.

The family heads to Bali for a relaxing vacation, but tensions flare when Kourtney accuses Khloe of complaining too much.

In the third episode of LEGO Masters, the teams are faced with the first elimination challenge of the season whilst building a classic fairy tale with a genre twist.

A couple must act fast to snag a great deal on more living space in the Florida Keys' competitive market.

A family wants to spend more time on the beach instead of sitting in traffic in Cocoa Beach, FL.

After a successful stint in Japan, Dallas empty nesters want to experience life abroad again and find a dream home.

Newly married thrill seekers leave city life to open a wakeboard park in Hoi An, Vietnam, but finding a property that fits both business needs and personal dreams proves challenging.

ThreeNews presents comprehensive coverage of global and local news.

The final and most radical phase of the experiment sees a huge twist, as our Brides and Grooms now watch back on the footage of the Final Test, rocking some to their core.

Harry's first day as a probie proves to be more challenging than Chimney expects; Eddie and Hen are called into court over a former patient that brings back some old demons.

An accomplished playwright is kidnapped prior to a local theatre's grand reopening; Jason asks Wayne to track down who's the father of Sidney's baby.

A crew shakeup fuels Jenna's jealousy and distracts Chef Ben. A string of missteps leaves Daisy and Capt. Jason scrambling to regain control before mounting guest complaints sink the charter.